Frequently Asked Questions and Answers
After the payment process is completed, we will send you an email receipt with all order and download information, so you can download the installation package and use it for your website.
In addition, you can instantly download the product from the download area.
The price you pay is one-time fee, with no hidden or recurring charges of any kind, and there’s no limit on how long you can use the template or extension either
Normally, your order will be created automatically upon receipt of a successful payment. There are some cases that your payment is NOT SUCCESSFUL and we have to review and process download information manually
We accept Paypal and major Credit Cards (Visa, Master Card, JCB) or Western Union.
Credit card payment transaction will be taken care of by our trusted partners 2Checkout. They are truly professional with a very secure and reliable system. If you meet any trouble with the payment process, please contact us via email (email@example.com) then our supporters will instruct you what to do.
Yes, you are authorized to make any modifications to achieve your desired intention. All code are open for modification if you need.
Normally, you’ll get the notification of updates on the backend the products you installed.
Besides, you can download the latest version of the product in the download area. Once your products expire, please renew to continue getting updates.
When making purchase of one product, you will get 6-month FREE support and get FREE-updates, the notification of updates will be sent by ThemeForest system. After your order expires, you will not get 2 those things. To continue getting premium, you need to extend your support.
We provide various ways that you can get support from us:
- Online and Offline Document
- Support System (Ticket – Highly Recommned): https://www.magentech.com/support/tickets
- Forum Community
Support time: Monday – Friday // 8:00 – 17:30 (GMT + 7)
Yes, within 30 days after your purchase date.
If you are not satisfied with our products after reading our documentation, you have the unconditional right to request a refund within 30 days after the purchase date. It would be appreciated if you could provide us with some helpful feedback so that we can win you back in the future.
Yes, please use the quickstart package to install into your site, after that, you’ll get a site that looks exactly our demo sites.
If you don’t have time, you can buy the Theme Installation Package, we’ll help you to install the theme like our demo, you don’t have to do anything.
Absolutely yes. If you buy our themes, you have the full right to remove it. If not, please purchase the Copyright Removal package to remove it. Normally, Copyright Removal package is included when you purchase.
Yes, No other customization would be done.
Yes, the request should be raised up within 10 days after your purchase date.In some situations, we do allow for switch your order to another one (one time only) with the same cost ONCE if you raise up your opinion within 10 days after your purchase date. After you switch your order, you don’t allow to send a refund request.